At Bayanihan, we prioritize your privacy and comply with key regulations including the UAE Federal Decree-Law No. 45/2021, the EU’s GDPR, and US CCPA. This policy explains how we collect, use, share, store, and protect your personal data.

What We Collect
When you use our services, we collect both personal and non-personal information. You may provide us with your name, email address, phone number, billing and shipping address, payment method, and transaction details. If you create an account or participate in our referral or loyalty programs, we may also collect your account credentials and promotional preferences, such as your birthday or favorite fragrances.

In addition, we automatically collect information like your IP address, browser type, device information, and general geolocation. We also collect data about your site usage through tools like cookies and pixels, including services such as Google Analytics and Meta.

Purpose & Legal Basis
We process your personal data for several purposes: to fulfill purchases and deliver orders, respond to customer service inquiries, send marketing communications with your consent, and manage loyalty or referral programs. We also use your data to improve our services, analyze performance, prevent fraud, and ensure site security.

In accordance with GDPR, the legal bases for processing your data include your consent, performance of a contract, compliance with legal obligations, and our legitimate interests.
 

Cookies & Tracking Tools
We use cookies and similar tracking technologies to maintain website functionality, analyze traffic and behavior patterns, and personalize your experience with tailored content and offers. You may disable cookies through your browser settings; however, this may affect the website’s features and functionality.
 

Sharing Your Information
We do not sell your personal information. We may share your data with trusted service providers, including those handling payment processing, shipping, marketing, and analytics. Additionally, we may disclose data to legal authorities if required or to prevent fraud and enhance security.

International Transfers
Your data may be transferred and processed in countries outside your location, including the UAE, United States, and European Union. We implement appropriate safeguards such as standard data transfer agreements and encryption protocols to ensure your data is protected.

Your Rights
If you are in the EU, you have the right to access, correct, delete, restrict, and object to the processing of your data. You may also request data portability and withdraw your consent at any time.

For California residents, you may request to know what data we collect and how we use it, request deletion of your data, opt out of data sales (we do not sell data), and exercise these rights without facing discrimination.

Under UAE data protection law, you have the right to be informed about data processing, access and correct your personal data, object to certain types of processing, and lodge a complaint with the UAE Data Office. To exercise any of these rights, please contact us at info@scent-essence.com.

Loyalty & Referral Programs
Participation in our loyalty and referral programs is entirely voluntary. To participate, you may be required to create an account and provide personal data such as your name, email address, and referral details. This data is used solely for managing and tracking rewards and benefits.

Data Retention & Security
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve any disputes. We implement strong security measures such as SSL encryption, secure firewalls, and restricted access protocols to protect your data. However, no method of data transmission over the Internet is completely secure.

Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children. If we become aware that we have collected personal data from a minor, we will delete it promptly.
 

Policy Updates
We may revise this Privacy Policy periodically. The updated version will be posted on this page with a new effective date. Continued use of our services implies acceptance of the updated terms.

11. Contact Us

For any privacy-related inquiries or to exercise your data rights, please contact us via email at info@scent-essence.com or write to us at P6 - 095, Sharjah Airport International Free Zone (SAIF Zone), P.O. Box 513366, Sharjah, UAE